1. Return Window

You have 7 days from the date of delivery to request a return. After 7 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• Items must be in their original condition.
• All original tags and packaging must be intact.
• A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or purchased during a clearance event.
• Gift cards.

4. How to Start a Return (The 3-Step Process)

Submit a Request: Contact our support team at inquiry@vinamitusa.com with your Order Number and the reason for the return.

Pack it Up: Once approved, securely pack your items in the original packaging.

Ship it Back: Return your package according to the instructions outlined in the return request email sent to you.

5. Return Shipping Costs

Manufacturer Defects or Shipping Errors: We’ve got you covered. We will provide a pre-paid shipping label at no cost to you.

Change of Mind/Size Exchanges: The customer is responsible for the return shipping costs. Shipping fees are non-refundable.

6. Refunds & Processing Time

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed automatically back to your original payment method within 5–10 business days.