1. Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders (e.g., during Black Friday or seasonal sales), shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Incorrect Address / Re-routing

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping fees.

5. FTC Compliance & Delays

In accordance with the FTC 30-Day Rule, we are committed to shipping your order within our stated timeframe.

Our Commitment: If we cannot ship your order within the estimated timeframe (or within 30 days if no timeframe is specified), we will notify you immediately. You will be provided with a new estimated shipping date and the option to either accept the delay or cancel your order for a full refund to your original payment method.

6. Damages & Lost Packages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.